In this program we see the Managing Director come to the realization that he is 'the problem'. He had (albeit inadvertently) created a culture of dependence that prevented or discouraged staff from taking responsibility.

He sets about 'empowering' the organization through Implementing Independence, Multi Skilling, Information Sharing, Budgeting, Internal Customer Service and Quality. 

LEARNING OBJECTIVE:

• Learn how to empower your staff through independence, multi skilling, information sharing, budgeting, internal customer service and quality