It's A Dog's World, 2nd Edition

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A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these "little things'' often fall by the wayside.

But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.

This newly-updated version of a CRM favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

The story follows a man and his dog who go out for a walk one day and end up needing medical attention – fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.

It's a Dog's World shows:
  • The patient experience from the patient's point of view
  • Easy ways to reassure people at critical points in their medical journey
  • The importance of respecting the patient's time, feelings and dignity
  • How an unprofessional manner erodes patient trust
  • Why follow-through is so important
  • The fundamentals of patient-centered care

Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, It's a Dog's World reminds each and every healthcare worker that little things go a long way toward making patients feel more human – and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message!