Everybody Wins: How to Turn Conflict into Collaboration

Everybody Wins: How to Turn Conflict into Collaboration emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.

Key Learning Points:

  • Understand why conflict in the workplace happens
  • Know how to change your perspective of conflict
  • Identify the three most common workplace conflict situations
  • Identify the five different ways people deal with conflict
  • Use the “Everybody Wins” approach in a conflict situation
  • Take personal responsibility for dealing with conflict, diversity, and disagreement

This program will teach your employees how to recognize three of the most common conflict situations in the workplace:

1) Peer-to-Peer Conflict - How do you deal with a conflict that is between you and your coworker?
2) Work-Team Conflict - How do you deal with conflict that happens in your team?
3) Manager-to-Employee Conflict - What do you do when the conflict is between you and your boss?

This program teaches three easy steps to resolve conflict:

1) Everyone tells it like they see it
2) Get everything on the table
3) Focus on the future

Bottom-line, employees will know a clear, easy-to-use approach that will help them think things through to arrive at the most appropriate choice of action to take. Ultimately, this will increase the productivity of your organization.