Telephone Skills

Page 1 of 4, showing 10 records out of 32 total, starting on record 1, ending on 10

Angry Customer

In this segment of The 5-Part Service Impact Series, you'll be shown strategies for handling frustrated and abusive customers.


Are You With Me?

Why does there seem to be one set of rules for the way we behave when we’re physically with other people, and a whole different set of rules for the way we act when we’re separated, as we are when we’re on the phone?

Attitude is Everything

The difference between ordinary service and great service is attitude. Show your people this video and they'll be able to see exactly what you mean.

Complaints: Five Tactics For Handing Complaints Effectively

Using typical Video Arts humour, this brand new program includes everything needed to facilitate a training course on effective complaint handling, so your entire organization can be trained to a consistent standard. Available in subtitled French.

Comportement au téléphone:

Regles pour une communication eficace

This highly effective program is targeted at anyone who uses the phone at work. It provides practical rules for conducting a call – from start to finish.

Credibility Through Honesty

In this segment of the 5-Part Service Impact Series, you'll discover how to be honest about service problems and boost your company’s image at the same time.


Customers With a Difference

Part of the Just A Call Away Series, this program looks at issues that arise when dealing with diverse customers.

Dimensions of Service

In this segment of the 5-Part Service Impact Series, you'll discover the secrets of improving customer satisfaction by dealing with all facets of the client experience.



Fabulous Fundamentals on the Phone

Learn the fundamental use of the phone as a career tool: greeting, etiquette, meaningful messages, transferring calls and using hold.

Invisible Meeting

This program demonstrates six effective techniques for making your conference calls more productive. It reveals the “challenges” and the “virtual rules” that both participants and meeting organizers need to know. 

View Cart
Page Show