Telephone Sales

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Call to Order

Converting Telephone Inquiries into Sales

This amusing dramatization provides practical and easy-to-follow techniques and demonstrates how to develop sales opportunities and how to close a sale over the phone.

Comportement au téléphone:

Regles pour une communication eficace

This highly effective program is targeted at anyone who uses the phone at work. It provides practical rules for conducting a call – from start to finish.

Cross-Cultural Communication (Service Impact)

In this segment of the 5-Part Customer Impact Series, you'll learn how to bridge cultural and communication differences with the universal language—great service.

 

It's Personal

Here’s a motivational video for anyone in direct contact with customers. Team up with Rick Stein as he demonstrates the skills and attitudes that underpin his reputation for great customer service.

Just a Call Away Series

This series is an invaluable resource for call centres, sales organizations or for anyone who uses the telephone.

Making Every Call Count

This program shows a series of “real” workplace scenarios, with internal and external calls between colleagues, clients and suppliers. The video brings out key learning points in a meaningful, effective way, so that people in your organization can’t help but improve their skills, and bring difficult situations to effective conclusions.

Outbound Call

This video will help you focus on the importance of knowing what you want to get from each conversation and making every outbound call a successful one.

Successful Selling on the Phone

Discover the basic skills employees can utilize to promote your product and services: benefits, scripts, prospecting, overcoming call reluctance and self-motivation techniques.

Telephone Behaviour: Rules of Effective Communication

This highly effective program is targeted at anyone who uses the phone at work. It provides practical rules for conducting a call – from start to finish.
Available in French.

When It's the Worst: Irate Callers on the Phone

Implement strategies that can transform a customer's anger into a measure of your customer service. Learn to listen, probe and respond to their concerns, fend off foul language and handle harassment.

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