Quality

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Coller la qualite (Dubbed)

It's all about empowerment – having (and showing) the confidence in your team to deal with customers and make decisions that will benefit them.

Is Good Enough?

Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of excellence.

Le groupe: une richesse a explorer

Learn how to bring out the best in every participant – resulting in higher collaboration, more efficient and productive teamwork, and more qualitative group decisions than ever before. The process is called Mining Group Gold.

Mining Group Gold

Learn how to bring out the best in every participant – resulting in higher collaboration, more efficient and productive teamwork, and more qualitative group decisions than ever before. The process is called Mining Group Gold

No Complaints: Complaints and Quality Management

This amusing program shows us that conducting a witch-hunt to fix a problem is not the best way of handling quality issues. It demonstrates the value of addressing the causes of customer complaints to improve the quality process. 

On the Brink of Perfection

This is an excellent video to begin a training session on quality. It will relax the audience with humour, while at the same time underscoring the message “Near enough is NOT good enough.”

Ordinary People, Extraordinary Results

True Stories of Great Leadership

This collection of true stories that show the simple steps some leaders have taken to dramatically improve team performance.

 

Quality, Why Bother?

This lighthearted video shows that quality benefits everyone, that it can be measured and that it is worth bothering about. It also shows that quality is not just the responsibility of one person or one department. Everyone can help make quality happen. 

Stuck on Quality

It's all about empowerment – having (and showing) the confidence in your team to deal with customers and make decisions that will benefit them.

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