Problem Solving

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Accountability Toolkit

Accountability can be addressed in everything from leadership training to front-line customer service. This Toolkit features 38 video clips in 9 categories of personal responsibility and accountability. Scenes take place in a variety of workplace settings. It's perfect for sparking discussion and illustrating key concepts.

ACE It! How to Solve Tough Workplace Problems

A.C.E. It! is a new program that will help employees learn how to address and resolve stressful workplace problems by following the three easy steps of the A.C.E. Model.

 

Bad Apples: How to Deal with Difficult Attitudes

If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples™ is for you! This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.

 

Bonne question!

Demonstrate the importance of skilful questioning not just in interviews, but in everyday team working and problem solving situations too.

Can We Count on You? Why Accountability Matters.

Some employees are naturally dependable. Others show promise, but need a little coaching in what it takes to be an accountable person. Taking a common-sense approach to personal accountability and its impact on long-term job success, this program illustrates 10 workplace behaviours that help someone become the kind of person others can depend upon.

Customer Service Toolkit

Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.

 

Flight 232: The Power of Teamwork

This short version of Teamwork in Crisis, tells the amazing story of United Airlines Flight 232 and how air and ground teams coordinated efforts and resisted panic, leading to an outcome far better than predicted.

Good Question!

Demonstrate the importance of skilful questioning not just in interviews, but in everyday team working and problem solving situations too.

Groupthink 2e

People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. This award-winning video uses the story of the space shuttle Challenger to explore the phenomenon.

  

How Do You Put a Giraffe in a Refrigerator?

If meetings and training sessions are an essential part of your organization, you know the importance of getting off to a good start. Your team will snap to attention with this meeting opener. 

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