Organizational Culture

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All Washed Up

All Washed Up takes viewers on a journey to better understand what it takes to get people to change their behaviour, especially when it's difficult.

Angry Customer

In this segment of The 5-Part Service Impact Series, you'll be shown strategies for handling frustrated and abusive customers.


C Preview

The ability to inspire trust is a key competency for organizational leaders today. The 5 Waves of Trust, from FranklinCovey, covers the topic from a variety of angles including self trust, relationship trust, organizational trust, market trust and societal trust.


Credibility Through Honesty

In this segment of the 5-Part Service Impact Series, you'll discover how to be honest about service problems and boost your company’s image at the same time.



When searching for ways to measure effectiveness and build success, today’s organizations have access to vast amounts of data. Make sure your staff knows what information is truly meaningful, and that they’re able to get it quickly in the hands of those who can act on it. 


Dimensions of Service

In this segment of the 5-Part Service Impact Series, you'll discover the secrets of improving customer satisfaction by dealing with all facets of the client experience.



It's a Way Not a Day

Bringing Your Values To Life

These days, customers are searching for organizations that are not afraid to say what they stand for and deliver it with integrity. It’s a Way Not a Day will help you be one of those organizations. 


Levels Of Learning

In this segment of the 5-Part Service Impact Series, you'll discover how to identify and work with different types of customers and co-workers.


Service Impact Series

This 5-Part series deals will all facets of delivering effective Telephone Customer Service with a healthy dose of humour.

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