Management/Supervision

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Absence Minded: Managing Absenteeism

This well-rounded program covers all aspects of managing absenteeism – enabling managers to acknowledge, prepare and implement appropriate procedures for managing this billion dollar problem.
Available in French.

Accountability Toolkit

Accountability can be addressed in everything from leadership training to front-line customer service. This Toolkit features 38 video clips in 9 categories of personal responsibility and accountability. Scenes take place in a variety of workplace settings. It's perfect for sparking discussion and illustrating key concepts.

After All, You're the Supervisor, 3E

In this training program, you'll meet Alec, recently promoted to supervisor, as he struggles for balance in his new position. How does one effectively manage former colleagues and friends? This best-selling video depicts the nine components of supervisory effectiveness.

 

Agreed

This entertaining program will teach your people how to achieve results through co-operation and influencing people.


Alors aidez-moi, édition de l'employé

Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return.

Alors aidez-moi, édition de l'employé/version du superviseur

This two-video set offers insight into great customer service from both the employee and the supervisor perspective.

Alors aidez-moi, version du superviseur

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.

Apres tout, c'est vous le superviseur!

Meet Alec, a recently promoted to supervisor who struggles for balance in his new position. How does one effectively manage former colleagues and friends? This best-selling video depicts the nine components of supervisory effectiveness.

Art de s'organiser - Révélation

This final installment in The Unorganized Manager Series shows that once a manager becomes more organized, there is still room for improvement – the next step in the process is to organize the team members.

Art de s’organiser série

This three-part series demonstrates the importance of having time management and delegation skills in order to be an effective manager.

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