Listening Skills

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Attitude is Everything

The difference between ordinary service and great service is attitude. Show your people this video and they'll be able to see exactly what you mean.

Communication Counts

Speaking & Listening For Results

Organizations spend time and money clearing up misunderstandings and miscommunications. This program depicts six of the most common behaviours that lead to communication breakdowns and provides tips on how to speak and listen for results.

 

Customers With a Difference

Part of the Just A Call Away Series, this program looks at issues that arise when dealing with diverse customers.

I Know Just What You Mean!

This workshop, one of five in the Covey Leadership Library underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped “active listening techniques” may actually contribute to miscommunication.

It's Your Call - Just a Call Away Series

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Just a Call Away Series

This series is an invaluable resource for call centres, sales organizations or for anyone who uses the telephone.

Kick in the Attitude

Sam Glenn uses humour and motivational stories to give you and your entire team a positive “Kick in the Attitude” in this funny and inspirational video. 

Outbound Call

This video will help you focus on the importance of knowing what you want to get from each conversation and making every outbound call a successful one.

Really Angry Customer

Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues. 

Short Stories: Volume 1 With Dewitt Jones

This series features 10 inspirational short stories from Dewitt Jones' best-selling films. Each clip features powerful storytelling, stunning photography and valuable lessons.

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