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The difference between ordinary service and great service is attitude. Show your people this video and they'll be able to see exactly what you mean.
Speaking & Listening For Results
Organizations spend time and money clearing up misunderstandings and miscommunications. This program depicts six of the most common behaviours that lead to communication breakdowns and provides tips on how to speak and listen for results.
Part of the Just A Call Away Series, this program looks at issues that arise when dealing with diverse customers.
This workshop, one of five in the Covey Leadership Library underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped “active listening techniques” may actually contribute to miscommunication.
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
This series is an invaluable resource for call centres, sales organizations or for anyone who uses the telephone.
Sam Glenn uses humour and motivational stories to give you and your entire team a positive “Kick in the Attitude” in this funny and inspirational video.
This video will help you focus on the importance of knowing what you want to get from each conversation and making every outbound call a successful one.
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.
This series features 10 inspirational short stories from Dewitt Jones' best-selling films. Each clip features powerful storytelling, stunning photography and valuable lessons.