Internal Customer Service

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Colleagues as Customers:

Understanding Internal Customer Care

This powerful video demonstrates the benefits of good internal customer care for individuals, teams, organizations and external customers.

Levels Of Learning

In this segment of the 5-Part Service Impact Series, you'll discover how to identify and work with different types of customers and co-workers.


Service Impact Series

This 5-Part series deals will all facets of delivering effective Telephone Customer Service with a healthy dose of humour.

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