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Jump in the car and hit the road to Abilene. What you’ll find is a road littered with anger, frustration, blame and failure. It’s a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none.
Accountability can be addressed in everything from leadership training to front-line customer service. This Toolkit features 38 video clips in 9 categories of personal responsibility and accountability. Scenes take place in a variety of workplace settings. It's perfect for sparking discussion and illustrating key concepts.
Do you really know how your patients and coworkers define respect and want to be treated? Discover how to create an inclusive work environment that enables the delivery of respectful and culturally-appropriate healthcare.
This vignette-driven program features easy-to-follow scenes that illustrate disrespectful behaviours, and how to change them
and gives employees and managers alike, the tools to discuss workplace respect issues.
When employees feel connected to an organization’s purpose and direction—and can clearly explain them to others—they become more engaged in the process and committed. Learn the importance of organizational messaging and how it translates to improved morale.
Miscommunication in healthcare can lead to disastrous results. This film reveals the five steps necessary to turn confusion – in any healthcare setting – into clear communication that results in better patient care and better use of staff time.
Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.
This program offers proven methods for recognizing and resolving conflict. The interpersonal skills highlighted here have never been more needed by the healthcare workforce – or more valuable to the organization in its pursuit of objectives.
Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude with them each day. FISH! is about attitude and having fun at work. Explore the tremendous synergy that can result when people are committed to their jobs and team members. Catch the energy of FISH! - there's no limit to the potential you’ll release.