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With accountability, you get better results, improved teamwork, and clarity. Without it, you get blame, finger-pointing, missed deadlines and low morale. This program reveals an approach to accountability that improves individual and organizational performance.
Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return.
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.
Understanding Internal Customer Care
This powerful video demonstrates the benefits of good internal customer care for individuals, teams, organizations and external customers.
It's all about empowerment – having (and showing) the confidence in your team to deal with customers and make decisions that will benefit them.
In today's progressive workplace, the difference between follower and leader is an increasingly blurred line. This program shows why this is and how individuals in any organization or team can use the concepts to reach individual and group goals.
Comprendre le service interne à la clientèle
With the case study examples in this video, you’ll be emphasising that internal customer care is achieved through teamwork.
This outstanding video will show your audience how to empower themselves and unleash their potential by finding meaning in their work.