Page 2 of 8, showing 10 records out of 75 total, starting on record 11, ending on 20

Cross-Cultural Communication (Service Impact)

In this segment of the 5-Part Customer Impact Series, you'll learn how to bridge cultural and communication differences with the universal language—great service.


Cultural Awareness

From the Global Scenarios Series

Find out what happens when an North American manager collides with his Muslim counterpart - when poor communication leads to bad feelings and damaged relationships.

Customers With a Difference

Part of the Just A Call Away Series, this program looks at issues that arise when dealing with diverse customers.

Customers With Disabilities: Delivering Excellent Service

If you have customers with disabilities then this training program is a must see for every employee. This program was designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.



This short film, presented from the viewpoint of dogs, teaches us that recognizing both differences and similarities is important.

Different Like You

Appreciating DIversity In The 21st Century

Today's workforce is a diverse, multi-cultural, ever-changing mosaic of individuals. Learn how to view the unique diversity of each individual as the organization’s most valuable resource. 

Diversité: Le face ĺ face

Apprenez à transformer la diversité en une force positive en entendant les histoires et les pensées des personnages qui travaillent dans un monde diversifié.


Diversity Challenges: What Would You Do?

Two open-ended diversity scenarios provide organizations with a tool to initiate discussion.

Diversity Through Character

Diversity Through Character goes beyond outdated notions of race and ethnicity and approaches diversity in a whole new way.


Diversity: Face to Face

Learn how to turn diversity into a positive force by hearing the stories and thoughts of characters who work in a diverse world.

View Cart
Page Show