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In this segment of the 5-Part Customer Impact Series, you'll learn how to bridge cultural and communication differences with the universal language—great service.
From the Global Scenarios Series
Find out what happens when an North American manager collides with his Muslim counterpart - when poor communication leads to bad feelings and damaged relationships.
Part of the Just A Call Away Series, this program looks at issues that arise when dealing with diverse customers.
If you have customers with disabilities then this training program is a must see for every employee. This program was designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.
This short film, presented from the viewpoint of dogs, teaches us that recognizing both differences and similarities is important.
Appreciating DIversity In The 21st Century
Today's workforce is a diverse, multi-cultural, ever-changing mosaic of individuals. Learn how to view the unique diversity of each individual as the organization’s most valuable resource.
Apprenez à transformer la diversité en une force positive en entendant les histoires et les pensées des personnages qui travaillent dans un monde diversifié.
Two open-ended diversity scenarios provide organizations with a tool to initiate discussion.
Diversity Through Character goes beyond outdated notions of race and ethnicity and approaches diversity in a whole new way.
Learn how to turn diversity into a positive force by hearing the stories and thoughts of characters who work in a diverse world.