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Real Customer Service Situations for Discussion
There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization.
This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know.
This package contains two memorable and enjoyable programs that take us from a basic introduction to customer service, stressing the importance of treating customers like guests, right through to specific guidelines on dealing with the different types of "difficult guests".
This hilarious remake of the all-time bestseller brings a fresh and updated look to the classic training comedy, but the message remains the same: "Treat your customer like a Guest in your home."
In this new training program, Shawn Achor reveals the latest research into the science of happiness. In the process, he makes some amazing revelations.
For healthcare trainers, a versatile library of video clips to train in such areas as Ensuring Patient Satisfaction; Building Accountability, Ethics and Integrity; and Team Building. Volume 1 of The Healthcare Toolkit gives you the tools to customize your own training with video scenarios.
This humourous and motivational film shows the positive impact genuine connections with people can have on customer relationships, sales success and life.
This video uses humourous, real-life scenarios to demonstrate the basic techniques for achieving customer satisfaction. It is suitable for front-line staff in any organization.
With Bob Farrell
Bob Farrell shares the principles that will get customers to say
“I’ll be back!”