Customer Service

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Demanding Customers

Customer Care Made PERFECT

Even when handling the most demanding customers, it is possible to achieve customer satisfaction. This highly entertaining program shows us how.
Available in French.

Des collegues en tant que clients:

Comprendre le service interne ŕ la clientčle

With the case study examples in this video, you’ll be emphasising that internal customer care is achieved through teamwork. 

Difficult Guest - Full Package

This video program goes beyond just describing how difficult “guests” behave, it teaches participants the strategies needed to make a prickly customer situation turn into a smooth buying/selling transaction for all those involved.

Dimensions of Service

In this segment of the 5-Part Service Impact Series, you'll discover the secrets of improving customer satisfaction by dealing with all facets of the client experience.

 

Donnez le cornichon

Your business is not what you sell, it’s who you serve. Meet Bob Farrell, founder of Farrell’s Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business…taking care of the customer. 

Ellie Mae: Re-Imagine Technology and the Customer

This program is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact. 

First Mile

This humorous and engaging film emphasizes the basics – the essential art of customer service.

FISH!

Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude with them each day. FISH! is about attitude and having fun at work. Explore the tremendous synergy that can result when people are committed to their jobs and team members. Catch the energy of FISH! - there's no limit to the potential you’ll release.

  

FISH! Ultimate Package (Business Solution)

Help make the spirit of The FISH! Philosophy come alive and create the organization you’ve always dreamed of. Make a commitment to relationships, leadership and team building by investing in this incredible bundled offer.

General Hospitable

Did you know that most patient complaints have nothing to do with medical issues? On the contrary, most complaints arise because patients feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered. 

 
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