Conflict Management

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Agreed

This entertaining program will teach your people how to achieve results through co-operation and influencing people.


Aikido Approach to Conflict

Effective People Skills

Learn to resolve differences in a harmonious, non-competitive, and productive manner.

Bad Apples: How to Deal with Difficult Attitudes

If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples™ is for you! This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.

 

Be SAFE (Not Sorry): Preventing Violence in the Workplace

In the pressure cooker of the contemporary workplace, violent behavior can erupt at any time. Do people within your organization know how to head off workplace threats, how to stay safe? 

 

Can We Count on You? Why Accountability Matters.

Some employees are naturally dependable. Others show promise, but need a little coaching in what it takes to be an accountable person. Taking a common-sense approach to personal accountability and its impact on long-term job success, this program illustrates 10 workplace behaviours that help someone become the kind of person others can depend upon.

Communicating Non-Defensively, Revised

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.

 

Communication Counts

Speaking & Listening For Results

Organizations spend time and money clearing up misunderstandings and miscommunications. This program depicts six of the most common behaviours that lead to communication breakdowns and provides tips on how to speak and listen for results.

 

Communication: Non-défensive

The eight keys of non-defensive communication are everyday essentials for all employees. Use the step-by-step plans demonstrated here, then stand back and see the difference!

Complaints: Five Tactics For Handing Complaints Effectively

Using typical Video Arts humour, this brand new program includes everything needed to facilitate a training course on effective complaint handling, so your entire organization can be trained to a consistent standard. Available in subtitled French.

Conflict Resolution

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