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Starting from a place of fear and dread is a recipe for negotiation disaster. That’s why we're offering this practical and entertaining program that anyone can use to negotiate anything
Effective People Skills
Learn to resolve differences in a harmonious, non-competitive, and productive manner.
In this segment of The 5-Part Service Impact Series, you'll be shown strategies for handling frustrated and abusive customers.
If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples™ is for you! This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.
In the pressure cooker of the contemporary workplace, violent behavior can erupt at any time. Do people within your organization know how to head off workplace threats, how to stay safe?
We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
The eight keys of non-defensive communication are everyday essentials for all employees. Use the step-by-step plans demonstrated here, then stand back and see the difference!
Non-verbal messages are equally as important—sometimes more so—than what we say. This insightful program demonstrates how to pay attention to your non-verbal communications and how to improve them.
This program is designed to help managers and supervisors respond to workplace conflicts with their teams. Four key strategies will help participants break old and negative response habits.
This program is designed to help employees, leaders and teams respond to workplace conflict. Four key strategies will help participants break old and negative response habits.