Call Centre Training
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The difference between ordinary service and great service is attitude. Show your people this video and they'll be able to see exactly what you mean.
Part of the Just A Call Away Series, this program looks at issues that arise when dealing with diverse customers.
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
This video will help you focus on the importance of knowing what you want to get from each conversation and making every outbound call a successful one.
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.