Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return. 

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.

This powerful and moving film is an absolute MUST ADD to your organization’s library! It encourages participants to think about their actions and how they can affect the rest of their organization. The positive message and powerful imagery will motivate viewers and prepare them for what is to come. 

One bad attitude, like one bad apple, can infect your entire organization. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! Let this unforgettable program teach your staff the attitudes and behaviours that make customers feel valued so they will buy from you again and again.  

Sam Glenn gives you the tools to overcome challenges in this funny and motivational video. Laugh as you and your team learn the tools to navigate through change. 

Learn how to bring your best attitude to every interaction you have with customers and co-workers in this funny and motivational video hosted by Sam Glenn. 

Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed.

This 10-minute video is the perfect training tool for work groups, teams, departments and organizations interested in encouraging creativity and innovation, risk-taking, and making the most of change.