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A Complaint is a GIft

Using Customer Feedback as a Strategic Tool

Has customer service in your organization gotten sidetracked? Are your 'promises' good only so long as your customers don't try to utilize them? Are you so focussed on the future, that you have no time for today's complaints? Then preview this program today - it will definitely help you!

Accountability Toolkit

Accountability can be addressed in everything from leadership training to front-line customer service. This Toolkit features 38 video clips in 9 categories of personal responsibility and accountability. Scenes take place in a variety of workplace settings. It's perfect for sparking discussion and illustrating key concepts.

Activating Attitude!

Activating Attitude! is a great meeting opener. It sets the tone and stage for employees and managers alike to approach the workday with a positive attitude and a smile.

Alors aidez-moi, édition de l'employé

Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return.

Alors aidez-moi, version du superviseur

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.

Angry Customer

In this segment of The 5-Part Service Impact Series, you'll be shown strategies for handling frustrated and abusive customers.



Lincoln: a man who overcame countless hardships to become one of the most admired presidents in American history. Animated kinetic typography is used to tell his personal story.

Art of Possibility Series

Unlock the potential of all your employees and learn to transform negative attitudes into attitudes of courage and possibility with this powerful training set.

Attitude is Everything

The difference between ordinary service and great service is attitude. Show your people this video and they'll be able to see exactly what you mean.

Attitude Virus: Curing Negativity in the Workplace

Government Version

One bad attitude, like one bad apple, can infect your entire organization. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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