24 tried and tested training activities for improving interpersonal skills at work. Use this pack to demonstrate what assertive behaviour is and how it can be used in a wide range of work situations.

Take the 24 group activities and incorporate them into sessions on customer care, team working, meetings, managing change and giving feedback. Give participants the confidence to open up channels of communication in difficult situations.

Now You Can Show Your Colleagues How To:

• Be assertive in meetings
• Use assertiveness skills in the face of anger
• Receive and give praise without embarrassment
• Feel confident and good about themselves
• Use assertiveness to improve their time management
• Manage aggression
• Deal with non-assertive behaviour from others

Includes 148 OK to Copy Pages.

Author: Joanna Gutmann