French Programs

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30 façons de faire plus de temps, originale

To help people apply time-management skills in their work lives, and turn them into positive actions, this program offers 30 helpful hints and tips on making the most of their time.

Acheteurs sont ce qu’ils sont

Part 3 of the classic four-part series So You Want to Be A Success at Selling – is perfect for new sales recruits or as a refresher for experienced members of the sales team.

Alors aidez-moi, édition de l'employé

Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return.

Alors aidez-moi, édition de l'employé/version du superviseur

This two-video set offers insight into great customer service from both the employee and the supervisor perspective.

Alors aidez-moi, version du superviseur

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.

Apres tout, c'est vous le superviseur!

Meet Alec, a recently promoted to supervisor who struggles for balance in his new position. How does one effectively manage former colleagues and friends? This best-selling video depicts the nine components of supervisory effectiveness.

Art de s'organiser - Révélation

This final installment in The Unorganized Manager Series shows that once a manager becomes more organized, there is still room for improvement – the next step in the process is to organize the team members.

Art de s’organiser série

This three-part series demonstrates the importance of having time management and delegation skills in order to be an effective manager.

Art de s’organiser – Damnation

A few unexpected visits to St. Peter's gates give an unorganized manager a lesson in the importance of adopting essential time-management and delegation skills.

Art de s’organiser: Le salut

A few unexpected visits with St. Peter help an unorganized manager turn his life around as he learns the importance of adopting essential time-management and delegation skills.

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