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24
Programs are available in French!

 

 

Notes: No other discounts are applicable.

Tell Me A Story: A Powerful Way To Inspire Action

Storytelling is a highly effective communication tool that engages the listener and inspires action. This program illustrates the difference between conveying information and creating an emotional experience. Viewers receive tips for identifying the right stories—and telling them well.

5 Questions Every Leader Must Ask

Find out how to make leadership less painful – even when under pressure to achieve goals, solve problems, manage change and improve productivity – simply by asking the right people the right questions.

 

Abilene Paradox, 2E

Jump in the car and hit the road to Abilene. What you’ll find is a road littered with anger, frustration, blame and failure. It’s a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none.

Paradoxe d'Abilene

Jump in the car and hit the road to Abilene. What you’ll find is a road littered with anger, frustration, blame and failure. It’s a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none.

Accountability That Works!

With accountability, you get better results, improved teamwork, and clarity. Without it, you get blame, finger-pointing, missed deadlines and low morale. This program reveals an approach to accountability that improves individual and organizational performance.

After All, You're the Supervisor, 3E

In this training program, you'll meet Alec, recently promoted to supervisor, as he struggles for balance in his new position. How does one effectively manage former colleagues and friends? This best-selling video depicts the nine components of supervisory effectiveness.

Apres tout, c'est vous le superviseur!

Meet Alec, a recently promoted to supervisor who struggles for balance in his new position. How does one effectively manage former colleagues and friends? This best-selling video depicts the nine components of supervisory effectiveness.

Attitude Virus: Curing Negativity in the Workplace

One bad attitude, like one bad apple, can infect your entire organization. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

Can We Count on You? Why Accountability Matters.

Some employees are naturally dependable. Others show promise, but need a little coaching in what it takes to be an accountable person. Taking a common-sense approach to personal accountability and its impact on long-term job success, this program illustrates 10 workplace behaviours that help someone become the kind of person others can depend upon.

Clarity Imperative

When employees feel connected to an organization’s purpose and direction—and can clearly explain them to others—they become more engaged in the process and committed. Learn the importance of organizational messaging and how it translates to improved morale.

 

Cliff's Customer Service Adventure

Designed for young front-line customer-service trainees, this entertaining video takes viewers through some pretty awful customer-service scenarios. Luckily, Cliff is there to show viewers how to get it right.

Communicating Non-Defensively, Revised

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.

Communication in Healthcare

Miscommunication in healthcare can lead to disastrous results. This film reveals the five steps necessary to turn confusion – in any healthcare setting – into clear communication that results in better patient care and better use of staff time. 

Communication: The Non-Verbal Agenda

Non-verbal messages are equally as important—sometimes more so—than what we say. This insightful program demonstrates how to pay attention to your non-verbal communications and how to improve them.

Communication Counts

Speaking & Listening For Results

Organizations spend time and money clearing up misunderstandings and miscommunications. This program depicts six of the most common behaviours that lead to communication breakdowns and provides tips on how to speak and listen for results.

 

Communication Toolkit

Here is a library of 39 video clips running from 20 seconds to three minutes that depict a common workplace interaction. Designed for maximum flexibility, you can use them to tailor your own custom training programs in a variety of communication categories.

 

Competitive Edge

There is much more to closing a sale than reciting features and benefits. As this program shows, what distinguishes the outstanding salesperson from the merely competent one is the ability to learn on the job, probe, listen and—above all—guide the customer to a productive buying decision.

Courageous Followers, Courageous Leaders

In today's progressive workplace, the difference between follower and leader is an increasingly blurred line. This program shows why this is and how individuals in any organization or team can use the concepts to reach individual and group goals.

Covey Leadership Library

Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, is featured in this comprehensive library of videos on leadership development. The five videos are available individually or as a set.

Curse of the Vanishing Employees

This film shows that supervisors, managers and team leaders play a crucial role in the process or employee retention and demonstrates three of the most important tactics a manager can take to retain workers.

Customer Service Toolkit

Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.

Dashboard

When searching for ways to measure effectiveness and build success, today’s organizations have access to vast amounts of data. Make sure your staff knows what information is truly meaningful, and that they’re able to get it quickly in the hands of those who can act on it. 

Dealing with Conflict

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict by dramatizing three scenarios that highlight the five positions taken by most people during contentious situations.

Traitement des conflits, version revisee

Conflict shifts the focus away from work and the basic goals of the team, department and organization. The result is a negative impact on your bottom line. This program offers proven methods for recognizing and resolving conflict.

Dealing with Conflict Healthcare Version

This program offers proven methods for recognizing and resolving conflict. The interpersonal skills highlighted here have never been more needed by the healthcare workforce – or more valuable to the organization in its pursuit of objectives. 

Delegating for Diehards, Working Together to Get Things Done

Through a series of vignettes this video teaches an important lesson. It shows that successful delegation requires trust – on the part of both the delegator and the delegatee – and detailed information sharing from start to finish.
AVAILABLE IN FRENCH.

Discipline Without Punishment, Revised

Discipline – no one likes to enforce it, and no one likes to be the target of it. With this powerful video, you will learn how to handle one of the toughest issues any manager faces. 

Emotional Intelligence

Viewers will come away with specific areas of improvement to focus on, and a structured step-by-step approach to developing the required emotional competencies to bring more creativity, energy and intuition to their work, whatever their industry or field.

 

L'intelligence emotionnelle

This program shows how forward-thinking organizations are accessing the power of emotions to create better, more productive teams and team members.

Ethics 4 Everyone

With issues of corporate integrity and accountability in the news daily, perhaps it’s time for a refresher course in ethics. This training program covers it all – from taking home a few office supplies, to ethnic jokes, to insider trading, and more.

 

L'ethique pour tous

With issues of corporate integrity and accountability in the news daily, perhaps it’s time for a refresher course in ethics. This training program covers it all – from taking home a few office supplies, to ethnic jokes, to insider trading, and more.

 

Everest

Climbing Mount Everest is hard. Climbing Mount Everest BLIND is … impossible. Or at least that’s what they told Erik Weihenmayer. This incredible true story follows Erik’s quest to reach the summit of the tallest peak in the world – and the amazing team that made it possible.

Fun is Good

When’s the last time you had fun at work? Learn the key concepts to help your employees become more creative, more productive, and ultimately more satisfied – by having a little fun!

General Hospitable

Did you know that most patient complaints have nothing to do with medical issues? On the contrary, most complaints arise because patients feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered. 

Groupthink 2e

People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. This award-winning video uses the story of the space shuttle Challenger to explore the phenomenon.

La pensee de groupe, version revisee

People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. And this absorbing, award-winning video is the most definitive ever on the subject.

Healthcare Toolkit, Volume 1

For healthcare trainers, a versatile library of video clips to train in such areas as Ensuring Patient Satisfaction; Building Accountability, Ethics and Integrity; and Team Building. Volume 1 of The Healthcare Toolkit gives you the tools to customize your own training with video scenarios.

I Know Just What You Mean!

This workshop, one of five in the Covey Leadership Library underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped “active listening techniques” may actually contribute to miscommunication.

Invisible Man Meets the Mummy

This entertaining video presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers – internal, external or both – and there’s no place to hide from them. Not even in red tape.

Invisible Man Meets the Mummy, Government Version

You can run, but you can’t hide, (not even in red tape) from customer service concerns. The dos and don’ts of internal and external customer service in government are wrapped up neatly in this fast-paced, entertaining award-winner.

Invisible Man Meets the Mummy, Healthcare Version

Learn how to unwrap healthcare employees from the red tape that has kept them from providing effective, efficient service throughout your organization in this entertaining video that presents a lighthearted look at the rights and wrongs of customer service. 

It's A Dog's World, 2nd Edition

A man and his dog go out for a walk one day and end up needing medical attention – fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Learn how everyone in a healthcare environment can improve customer service. 

Une vie de chien

A man and his dog go out for a walk one day and end up needing medical attention – fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man.

Leader's Guide To Delegating

Getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers.

Leaders of Character – Leadership: The West Point Way

Leadership: The West Point Way

This film takes us into some of North America's foremost organizations where we see West Point graduates putting their skills to the test, demonstrating key leadership principles.

Leadership and the New Science

Challenges viewers to accept chaos as a beneficial force and recognized the need to step out of tradition and look to new and different places for solutions. 

Leadership and Self Deception

Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It’s true. Also true is that reducing self-deception may be the single most important step your organization can take toward increased productivity.

Leading by Example

This powerful, principle-centered video illustrates the difference a mentor and coach can make – how they can set lasting examples, and bring out the best in others.

Lessons From the New Workplace

This exciting video shows how three vastly different organizations have successfully implemented Dr. Margaret Wheatley’s New Science concepts within their teams. Viewers will find many practical applications on how to analyze their own work roles in new and more productive ways.

Magic of We

This innovative video program tells the compelling and true story of how management and employees turned Snapper Lawnmowers around, together, to create a $67 million dollar company turnaround in one year.

Make It Matter

This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them—and what the organization does—matter. 

Managing Diversity

This enlightening film helps managers better understand the cause and effect of varying viewpoints and inspires open-mindedness and a willingness to learn from those with diverse backgrounds. 

Managing Stress 2e

Job burn out. Illness. Absenteeism. Conflict. Counter-productivity. Often, these problems can be traced to stresses in the workplace, in personal lives, or both. This video offers current, positive approaches to alleviate stress.

Mauritius: Celebrating Differences

Mauritius is an island with five distinct societies, four major religions, and nine spoken languages, yet it is a model of cohesiveness. This program reveals how this has been achieved and how people can apply the same principles in the workplace.

 

Max & Max

This workshop is about empowerment. It’s designed to increase leaders’ awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.

Meeting Robbers, Revised Version

This amusing film shows the seven most-wanted "meeting robbers" at work and teaches how to re-direct people's energies so that meetings become truly productive and beneficial.

Les cambrioleurs de reunion, version revisee

The seven meeting robbers revealed in this program can derail any meeting and prevent a successful outcome. See how organizations can improve their ROI on meetings by eliminating barriers to communication and productivity.

Mining Group Gold

Learn how to bring out the best in every participant – resulting in higher collaboration, more efficient and productive teamwork, and more qualitative group decisions than ever before. The process is called Mining Group Gold

Le groupe: une richesse a explorer

Learn how to bring out the best in every participant – resulting in higher collaboration, more efficient and productive teamwork, and more qualitative group decisions than ever before. The process is called Mining Group Gold.

Nobody's Listening

Listening with the intent to understand is important for communication between and among employees and supervisors. This humorous program shows what happens when a busy boss doesn’t slow down long enough to hear what his employees are trying to tell him.

Ordinary People, Extraordinary Results

True Stories of Great Leadership

This collection of true stories that show the simple steps some leaders have taken to dramatically improve team performance.

Other Side of the Window

Providing Exceptional Service in Government

This important video illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service – and respect – the public requires. 

Peacock in the Land of Penguins

This animated, award-winning video featuring Perry the Peacock is an insightful, inspiring and non-threatening way to illustrate employee empowerment, effective communication and team building skills within the context of diversity.

Un paon au pays des pingouins

Cette animation, vidéo primée, mettant en vedette les Perry Peacock est un perspicace, en inspirant et non menaçante pour illustrer l'habilitation des employés, une communication efficace et des compétences d'équipe dans le contexte de la diversité.

 

Positive Discipline

Positive performance coaching is achievable … when supervisors and managers have the right training. This program teaches a simple, yet highly effective, five-step process for correcting negative performance.
Available in French.

 

Power of Future Conversation

Unlike the old saying, talk is not cheap. This film shows how leaders who are aware of the power of conversation and use it as a precious asset can achieve unforeseen innovations and improvements. 

Power of Future Conversation: Government Version

Most government agencies tend to let past experiences and outdated paradigms get in the way of seeing the endless possibilities before them. Agency and departmental leaders can use the principles in this program to immediately refocus their team communications in a way that will help them achieve positive change and growth.

Power of Listening

Effective listening skills are crucial. This video teaches why most people are not good listeners, highights major impediments to effective listening and offers tools to improve listening skills as a means of enhancing performance. 

Preventing Workplace Bullying

How to Recognize & Respond to Bullies at Work

Bullying in the workplace is four times more prevalent than illegal harassment, and it is often the precursor to more serious allegations. This program puts an end to persistent, offensive and intimidating bullying behaviours that are both disrespectful and harmful.

Pygmalion Effect 3E, Managing the Power of Expectations

Limited expectations bring limited results, high expectations lead to exceptional results. The good news is that you can teach all leaders how to tap into the positive effects of the Pygmalion Effect with their employees, improving productivity and morale in the process.

Remember Me, 3e

The best customer service training video on the market just got better. There’s no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market.

Vous vous souvenez de moi, version révisée

There’s no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market.

Respectful Communicator: The Part You Play

Today’s diverse workplaces require communication that goes beyond the “basics”. Teach people to confirm their understanding of what someone else has said, care about the way they come across, communicate with decency, and value the input of others.

The Respectful Supervisor: Integrity And Inclusion

Helps supervisors create a respectful workplace through lessons on self-awareness and what it means to set the right example and honor the contribution of every employee. 

The Respectful Supervisor: Motivating And Retaining Employees

This program reveals some of the best ways supervisors can convey respect: pay attention to employees, engage them in regular communication, and commit to employee well-being and success.

Respectful Workplace: It Starts With You

In today's organizations, the word "respect" is used a lot. But what does respect look like? What does it sound like? How do people know it when they see it? And how can organizations make it a central part of their path to success?

Riding the Wave: Strategies for Change

This program demonstrates how to apply balancing strategies to change your attitude and relax and open your mind to the ocean of possibilities change can bring.

Speaking Effectively: To One or One Thousand, 2e

Teach your people how to combat the fear of public speaking while enhancing the quality of communication, creativity and productivity in your organization.

 

L'art de parler a une ou mille personnes 2e

Teach your people how to combat the fear of public speaking while enhancing the quality of communication, creativity and productivity in your organization.

Start Right ...Stay Right Orientation Basics

Designed to be used in group training or as self-study, this video walks new hires through a set of 24 behaviours that are guaranteed to lead to success on the job. You spend a lot of money recruiting and hiring employees, this program helps to ensure that the people you bring on board stay on board.

Start Right ...Stay Right Comprehensive Workshop

You won’t find another training program quite like it! Start Right ...Stay Right Facilitator-Led Version on DVD offers on-screen video segments, supported by highly effective skill-building tools and action plans, to teach twenty-four behaviours critical to employee—and organizational success.

Stephen Covey's Leadership Lessons Series

Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs. The series breaks new ground, shifting the paradigm in ways that will surprise even the most seasoned leader. 

Better Way

See how disparate people with different goals can still work together to create a win-win outcome. In this thought-provoking program, three South African retailers are forced to find new ways of doing business.

Grander Goal

A Grander Goal is a profound look at the power of character from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People.

Journey to Discovery

Journey to Discovery offers a poignant look at how we can utilize our past and our vision of the future to get back in touch with who we are and our place in the world. It's a look at how our past, present and future come into play when faced with stressful change situations. 

Law of the Harvest

Law of the Harvest draws workplace lessons from an unusual source: farming. It is an enlightening look at the true meaning of 'reaping what you sow,' and the importance of a strong work ethic. 

Supervisor Toolkit

A library of 90 video clips on various aspects of supervision, plus a comprehensive guide for using the clips in a number of innovative ways.

Taking Charge of Change - Revised Edition

Most failed attempts at change in the workplace don't fail because they were a bad idea – but because employees weren’t prepared with the tools they needed to handle the change. Teach individual employees the skills necessary to understand and support change initiatives.

S'adapter aux changement

Most failed attempts at change in the workplace don't fail because they were a bad idea – but because employees weren’t prepared to handle the change. Teach individual employees the skills necessary to understand and support change initiatives.

Team Building: What Makes a Good Team Player?

With self-awareness, honesty, mutual respect and trust, diversity can become a team's greatest asset. In this program, author and team building expert Glenn Parker shows how to leverage the unique strengths of different personality types and work through the kinds of conflict that prevent high performance.

Team Building: What Makes a Good Team Player? (Gov't)

Government Version

Well-functioning work teams are critical to a government department’s success. To thrive in today’s changing climate, these departments and agencies depend on teams to develop new services, achieve cost reductions, improve quality, increase productivity and solve problems. 

Team Building: What Makes a Good Team Player? Healthcare

Healthcare Version

Well-functioning work teams are critical to the efficiency of any healthcare organization. To thrive in today's changing climate, these agencies depend on teams to develop new services, achieve cost reductions, improve quality, increase productivity and solve problems.

Team Building: What Makes a Good Team Player? Mfg.

Manufacturing Version

This insightful program focuses on the team player as the cornerstone of a productive and successful team – and shows how team players can complement, challenge and inspire one another to new performance heights.

Team Creativity

After watching Team Creativity, trainees will be determined to bring creativity out of the closet, support every idea at any stage, play with the possibilities freely, and make creativity an everyday way of life.

Teamwork in Crisis: The Miracle of Flight 232

Underscoring the miraculous power of co-operation, trust and readiness, this program teaches teamwork in a way others can’t.

Tearing Down Walls

Tearing Down Walls™, one of five films in the Covey Leadership Library, uses the metaphor of the Berlin Wall for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. 

Time: The Next Dimension of Quality

This breakthrough program focuses on increased productivity and customer service by identifying the actions that add value and those that do not. 

Verbal Communication: The Power of Words 2e

Clear communication is a rarity because of the way most of us send and receive messages. This award-winning video reveals the five critical elements of successful verbal communication using memorable vignettes.

WAYMISH

Why Are You Making It So Hard... for me to give you my money?

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! Let this unforgettable program teach your staff the attitudes and behaviours that make customers feel valued so they will buy from you again and again.

 

We're On the Same Team, Remember? Second Edition

Viewers learn how each employee contact gives a customer additional insight into the way the organization operates and how critical it is that every contact between employee and customer be positive.

Nous formons une equipe, tu te rappelles?

This film demonstrates how critical it is that every contact between employees and customers be positive and that, to customers, image is often as important as the product or service itself.

What To Do ...When Conflict Happens

What causes the most stress across ALL occupations? The interpersonal conflicts we experience on a daily basis. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers.

 

Que faire quand un conflit se présente

What causes the most stress across ALL occupations? The interpersonal conflicts we experience on a daily basis. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers.

When the Coach is You!

This program walks viewers through the practical steps to increasing success for coaches and learners in any organization.

When the Coach is You! - Government Version

These days, coaching isn’t just the responsibility of a manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization.

When the Coach is You! - Healthcare Version

These days, coaching isn’t just the responsibility of a manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. 

Working With You Is Killing Me

Freeing Yourself from Emotional Traps at Work

Everyone will benefit from this program which brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home.