30% Off Sale
Year End Special
Purchase 1 or more DVDs and Save 30%.
Save 30% off all Streaming or elearning orders.
8 PROGRAMS AVAILABLE IN FRENCH
Note: No further discounts or specials are applicable on these programs. Sale ends December 31, 2017.
Help your customer service reps deliver the kind of service that your clients want and need. Don't have customers walking out your door or hanging up the phone. Give them what they want—customer service made easy!
What Employees Want To Tell You...But Don't
This video training program will provide a candid look at what employees really think about their leaders and how that affects their work.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. This video program shows how to avoid customer service problems that lead to negative feedback.
In a challenging environment, how do you inspire employees to become more involved, engaged and productive? Take a look at this new program and learn how!
Trying to get the most out of the people you supervise, trying to get them to go that extra mile isn’t easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor.
“For it is mutual trust, even more than mutual interest, that holds human associations together.” H.L. Mencken This newly revised training program tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust. Learn how to rebuild trust and gain employee involvement in your organization.
This program shows that the way we react to a situation can have a far greater impact than the situation itself. Learn how to control reactions to have a positive impact on morale, productivity and employee retention.
Would I Inspire Me? gives viewers practical ways to make work life more meaningful, productive, and rewarding for themselves and their team.
Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return.
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.
This two-video set offers insight into great customer service from both the employee and the supervisor perspective.
Have you ever been on a team where you couldn’t seem to get anything done? It's possible that the team members didn't trust one another. Lack of trust is one the main impediments to effective teamwork and this video will show you how to overcome that lack
The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself. This program shows them how.
Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. Hiring someone who possesses adequate skills and job know-how is not the same as choosing a capable person with the right attitude.
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us.
Ever have a great idea but couldn’t get anyone to listen? These days, success at every level of business depends not only on good ideas, but on the ability to communicate them. Leading with Persuasion demonstrates the process of effective persuasion.
In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.
If you could be on the receiving end of your own leadership style, how do you think you’d answer this question: Would I follow me?
This video demonstrates how an employee involvement program transformed a company. The real people involved – workers, supervisors, and managers – recreate the dramatic story of how they turned their company around.