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Programs are available in French!




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How Was Your Day?

Getting Real about Bias, Inclusion, Harassment & Bullying

With increasing concerns about respect in the workplace, this must-see program is especially relevant for organizations and their employees. It tackles four of today’s most challenging training topics, through great stories and captivating content. 


Practical Coach 2

A newer production, The Practical Coach 2, updates one of our all-time best selling programs.  With a new female host and a fresh variety of workplace settings, this entertaining program on employee performance coaching raises the bar again.


Manager Moments: How To Excel In Tricky Situations

As a manager, supervisor or team leader, recognizing a situation then quickly taking action is key to keeping your team motivated. These 5 bite-sized programs teach and refresh skills.

Manager Moments: Interviewing and Termination Do's and Don'ts

This NEW series gives managers the planning and preparation tools they need to successfully deal with any difficult termination or interviewing situation they face.

Right Words At The Right Time For Business

Do your front line-staff know what to say in the heat of the moment? Customers can be difficult at times, and this great new training program can help!

Right Words At The Right Time For Government

Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line personnel how to say the right words at the right time…in the right way.

Available in French.


Right Words At The Right Time For Healthcare

When things get difficult, this memorable program will empower front-line healthcare employees with a set of clear and practical service recovery tools and techniques.


Right Words At The Right Time For Leisure & Hospitality

Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques.

Right Words At The Right Time For Retail

This dramatic and memorable program uses a variety of realistic retail scenes to demonstrate a step-by-step process for front-line employees to overcome almost any service recovery challenge. Give your retail employees the tools they need to stay polite and professional as they turn frustration into understanding and complaints into solutions.

Actions Speak! Behaviour-Based Interviewing

Based on the time-tested truth that, "Past actions predict future performance", this fresh new approach to legal and effective interviewing from Dr. Paul C. Green, takes learners through a practical step-by-step process of finding the right candidate for any position.

Available in French.

Give em the Pickle!

This customer service program is loaded with humour, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers". Bring the enthusiasm and wisdom of Bob Farrell to your next meeting and transform your team into a bunch of pickle-givers!

We're in the Band

 You have an All Access Pass to the best customer service and teamwork show to come along in years! "We're In The Band" is a fun, fast paced, music filled motivational program for organizations who want to turn their customers into fans. Now Available in French! 

Donnez le cornichon

Your business is not what you sell, it’s who you serve. Meet Bob Farrell, founder of Farrell’s Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business…taking care of the customer. 

Difficult Guest - Full Package

This video program goes beyond just describing how difficult “guests” behave, it teaches participants the strategies needed to make a prickly customer situation turn into a smooth buying/selling transaction for all those involved.

L'invite difficile - Complete

Customers just want to be treated like guests in your home. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training.

Practical Coach

Coaching is all about inspiring, encouraging, and challenging your team. It’s as simple as noticing how your team is performing and then letting them know you notice. In other words, coaching is the process of letting people know that what they do matters to you.


Le guide pratique

Le coaching est tout au sujet inspirant, stimulant et un défi à votre équipe. C'est aussi simple que de remarquer la façon dont votre équipe est performante et puis lui dire que tu préavis. En d'autres termes, le coaching est le processus d'abandon des gens savent que ce qu'ils font est important pour vous.

Art of Networking

Whether it's leveraging your network, planting psychological "seeds", establishing new contacts, winning over your team or negotiating deals around the board table, Mark Jeffries',  will provide a toolbox of innovative and instantly usable techniques to help grow your success.


6 Principles to Negotiate Anything

Starting from a place of fear and dread is a recipe for negotiation disaster. That’s why we're offering this practical and entertaining program that anyone can use to negotiate anything

In This Together

In This Together illustrates how perceptions can become reality by examining opinions and attitudes about everyday life and the simple choices we’re faced with each day. It looks at the negative effects of discrimination and harassment with directness, honesty and insight.


Ca nous concerne tous

Why do people harass? Why are they mean or disrespectful? Maybe it’s because they don’t know any better. Or maybe they know better but do it anyway. Now you can help manage both scenarios with a program that addresses a variety of harassment and respect issues.

Not Everyone Gets a Trophy

How do you manage a generation of employees who show up with their own agenda and expect to be rewarded despite their performance or experience? This groundbreaking film will show you how to deal with the 'high maintenance workforce'.

Keeping the Good Ones

Keeping the Good Ones will inspire managers and provide them with practical tools that they can use to keep the good people they already have – simply by treating their team members as people first and employees second.

It's Okay to be the Boss

This film challenges managers everywhere to give up their “hands off = empowerment” style of managing and to re-engage with their employees - spelling out expectations, providing specific guidelines, correcting failure quickly and rewarding success even more quickly.

Guest, Revised

This hilarious remake of the all-time bestseller brings a fresh and updated look to the classic training comedy, but the message remains the same: "Treat your customer like a Guest in your home."

How to Connect In Business in 90 Seconds or Less

This humourous and motivational film shows the positive impact genuine connections with people can have on customer relationships, sales success and life. 

Comment etablir le contact en affaires en 90 secondes ou moins

This humourous and motivational film shows the positive impact genuine connections with people can have on customer relationships, sales success and life.

How to Connect in Healthcare...In 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. Teach your team to naturally make a genuine connection with patients, family members and co-workers.

Leadership Pickles!

Bob Farrell’s back… and this time he’s giving out Leadership Pickles! What Bob Farrell did for customer service in the run away hit
Give`em the PICKLE!, he’s doing again for leadership with
The Leadership Pickles! 

What Do You Say?

Fast paced, energetic and loaded with excitement…this video provides realistic, practical answers to tough customer service questions that your people can put to use on the job immediately. 

Moment of Truth

Give your employees a practical guide to making better decisions in the face of ethical dilemmas. 

Unified Team

This film explores the mysteries surrounding the feeling of team unity. It looks at the coach’s role in promoting, protecting and restoring team unity and offers a practical approach that any coach can take to insure that these needs are in balance for every team member.

Is Good Enough?

Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of excellence.

Change and Innovation Through Brainstorming

A changing economy brings the challenges of innovation to every organization. This new video brings a sense of optimism and energy that will enable you to 'do more with less'. Introduce your team to the 8 Secrets of a Brainstorming Session and help them kick off any team meeting with a sense of urgency and optimistic enthusiasm.

Compliance Combo

Now you can get all your compliance training needs in one incredible combo pack! Choose one copy each of In This TogetherLet's Get Honest and The Moment of Truth – or mix any combination of three from these great titles!

Front of the Class

Being a supervisor is like moving to the front of the class. Everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor. It takes leadership.

Good Company

Good Company is a fun, hip-hop music video designed for young employees. It features fifty famous folks at their first jobs, and is an upbeat way to remind employees that no matter where they are in their career, success happens one step at a time.


This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know.

Guest & Difficult Guest Full Package

This package contains two memorable and enjoyable programs that take us from a basic introduction to customer service, stressing the importance of treating customers like guests, right through to specific guidelines on dealing with the different types of "difficult guests".

He Said, She Said

He Said, She Said has been designed to help employees evaluate their own conduct as it relates to sexual harassment and inappropriate behavior at work.

I'll Be Back

With Bob Farrell

Bob Farrell shares the principles that will get customers to say
“I’ll be back!”

It's Time to Stop: Software & Internet Piracy

IS YOUR COMPANY LEGAL? Most companies are not. It’s estimated that 95 percent of all businesses have some illegal software on their computers. This compelling program clearly covers what the law does and does not allow in the area of software and internet copyrighted material. 

Les cornichons du patron

Bob Farrell’s back… and this time he’s giving out Leadership Pickles! What Bob Farrell did for customer service in the run away hit
Give`em the PICKLE!, he’s doing again for leadership with The Leadership Pickles!

Let's Get Honest

Engaging, insightful and occasionally humorous, this program offers employees a real world perspective, presenting surprisingly honest solutions to a variety of workplace sexual harassment issues.

Let's Get Honest/He Said, She Said Combo

This two-part combo sets a whole new standard in sexual harassment training.

Painless Performance Improvement

Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

Pickle Bundle

Now you can get all your Pickles in one great combo pack! Choose one copy each of Give'em the Pickle, Leadership Pickles and What's Your Pickle?or mix any combination of three from these great titles!

Voices of Truth Meeting Opener

This beautiful meeting opener features engaging quotes from philosophers, historians, and world-famous leaders accompanied by an original score. It’s a perfect way to set the mood for your meeting on ethics.

What's Your Pickle?

Bob Farrell is back!
...and he's more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers!